BE SOCIAL
Cornwall 01872 262828
crt@cornwall.ac.uk
Chiltern House, City Road, Truro, TR1 2JL
We want your email to get to the right team to help you, so please use the links below that best suits your enquiry.
TEMP JOBS | concorde.temp@cornwall.ac.uk |
PERMANENT JOBS | concorde.perm@cornwall.ac.uk |
CONSTRUCTION JOBS | concorde.construct@cornwall.ac.uk |
GENERAL ENQUIRY | crt@cornwall.ac.uk |
TEACHING BANK | ctbt@cornwall.ac.uk |
This is an exciting opportunity to work for an expanding, fun and friendly company in who offer excellent career progression and are a leading provider in their field.
Our client is looking for a permanent Junior IT Support Analyst to work within a team who primarily focus in exceeding the expectations of their dedicated and loyal customers.
The successful candidate will have excellent customer service experience and be working towards/or have a relevant IT qualification. Full training is provided!
Responsibilities/Duties;
• Answering the telephone to customers in a courteous, professional and polite manner.
• Monitor Support Emails/New Ticket Requests and dealing with them appropriately.
• Logging, investigating, and closing calls logged by customers, internal staff, and 3rd parties with a high level of accuracy and detail.
• Supporting Installation Line Ups and assisting with Provisioning requests.
• Escalating Tickets when required.
• Carrying out Administrative tasks, e.g.reporting
• Any other reasonable Ad Hoc Taks assigned by the management team.
Candidate Attributes;
• Attitude of customer care, enthusiastic, pro-active approaches to problem solving.
• Customer service experience
• Ability to work autonomously, and prioritise planned tasks while managing unplanned issues.
• Advanced knowledge of Microsoft Office Suite including Word,
• Excel, Power Point and Visio.
• CRM and trouble ticketing systems experience.
• Ability and willingness to work occasionally long hours under pressure.
Desirable skills:
• Customer Service experience in an ISP environment
• Broadband ISP/ Technical customer support background with knowledge of TCP/IP
• NVQ in Customer Care or equivalent
• ITIL knowledge
• Experience working in ISO 9001 / 27001
• Education in Computing/Communications to Further or Higher education standards
• Understanding of wireless communications and satellite systems
• Windows certification
• Experience using SAP and Remedy On Demand
• One of the following languages as second language: Spanish, Polish, Portuguese, German, Arabic, Africans, French
This is a full time permanent position offering a salary of d £18,000 If you would be interested in applying please send an up to date CV detailing your skills and experiences.