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  • Job Title Junior Technical Support Analyst
  • Type Perm
  • Location Helston
  • Pay £18,000
  • Start Date November / December 2018
  • This is an exciting opportunity to work for an expanding, fun and friendly company in who offer excellent career progression and are a leading provider in their field.
    Our client is looking for a permanent Junior IT Support Analyst to work within a team who primarily focus in exceeding the expectations of their dedicated and loyal customers.
    The successful candidate will have excellent customer service experience and be working towards/or have a relevant IT qualification. Full training is provided!

    Responsibilities/Duties;
    • Answering the telephone to customers in a courteous, professional and polite manner.

    • Monitor Support Emails/New Ticket Requests and dealing with them appropriately.

    • Logging, investigating, and closing calls logged by customers, internal staff, and 3rd parties with a high level of accuracy and detail.

    • Supporting Installation Line Ups and assisting with Provisioning requests.

    • Escalating Tickets when required.

    • Carrying out Administrative tasks, e.g.reporting

    • Any other reasonable Ad Hoc Taks assigned by the management team.

    Candidate Attributes;
    • Attitude of customer care, enthusiastic, pro-active approaches to problem solving.

    • Customer service experience

    • Ability to work autonomously, and prioritise planned tasks while managing unplanned issues.

    • Advanced knowledge of Microsoft Office Suite including Word,

    • Excel, Power Point and Visio.

    • CRM and trouble ticketing systems experience.

    • Ability and willingness to work occasionally long hours under pressure.

    Desirable skills:

    • Customer Service experience in an ISP environment
    • Broadband ISP/ Technical customer support background with knowledge of TCP/IP
    • NVQ in Customer Care or equivalent
    • ITIL knowledge
    • Experience working in ISO 9001 / 27001
    • Education in Computing/Communications to Further or Higher education standards
    • Understanding of wireless communications and satellite systems
    • Windows certification
    • Experience using SAP and Remedy On Demand
    • One of the following languages as second language: Spanish, Polish, Portuguese, German, Arabic, Africans, French

    This is a full time permanent position offering a salary of d £18,000 If you would be interested in applying please send an up to date CV detailing your skills and experiences.

    • Call John Chatwin
    • Tel 01872 262828
    • Ref JCJTSA1004
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