Chiltern House, City Road, Truro, TR1 2JL
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Highly respected company based in Falmouth, Cornwall are looking to recruit a Sales Order Administrator.
The role is to cover a maternity leave and will last for 10 - 13 months.
A vacancy has arisen for a Temporary Sales Office Administrator to work in the Export Sales team based at the Falmouth Factory site. Hours of work will be 35 hours per week.The overall purpose of the job is to process the day to day Sales Office transaction as a member of a team working to the procedures and deadlines established by the Company.Maintaining good customer relationships and being a flexible team member, supporting the Sales Office Supervisor and Customer Services Manager is essential.
·Inputting Sales orders on to bespoke computer systems
·Acknowledging orders to customers
·Invoicing orders, raising credits
·Preparing export documentation for shipments
·Arranging couriers and freight forwarders for the collection and of goods
·Provide direct customer contact confirming part codes, prices, delivery and availability, preparing Proforma invoices
·Answer queries for internal and external customers, progressing orders, and understanding when to direct customers to Applications, Aftersales, or other departments.
·Checking financial status prior to order entry or shipments
·Providing cover for Reception and Switchboard as and when required
·General office duties, including filing / scanning and preparation of daily post
·Previous Sales Office or Customer Service experience
·Accurate keyboard skills & Reception / telephone knowledge (communication skills)
·Numeracy and literacy
·Experience and knowledge of Export procedures and documentation would be desirable
·Understanding Sales Order Processing procedures
·Requires concentration and application to task
·Understanding Export shipping procedures and documentation desirable